IT Analyst

Job Overview

Role: IT support analyst

Location: Dublin 2

Main duties (not limited to):

  • Serving as the first point of contact for company employees in relation to any technical issues.
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Responsibilities:

  • Proven experience as a help desk technician
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Proficiency in English
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field

Salary: up to 35K p/a (DOE) + healthcare, annual leave, pension.

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