Internal Sales Manager - Contact Centre
Job Overview
Internal Sales Manager (Contact Centre)
Donegal
Internal Sales Manager
- Developing and implementing effective and efficient business plans to deliver on strategy
- Lead from the front, delivering a high standard of service and ensuring that the company as a whole meets or exceeds those standards
- Set specific operational / effectiveness goals that align with the overall direction and business goals
- Prepare annual business plans, aligning with Heads of Department
- Accountable for the day-to-day operations of the department to ensure that work is progressed effectively & efficiently with a focus on engagement and experience
- Undertake regular performance reviews with the team, Providing effective leadership to motivate your team
- Through reviews and feedback, identify appropriate development, training, and growth opportunities
- Effectively manage the team to ensure sales & conversion targets are met; service levels are delivered; and optimum productivity is achieved
- Embed training and process change within the team, ensuring consistency and accurate delivery
Education and Experience
- 3+ years' experience in a leadership or management role, within a contact centre environment
- Demonstrable People and Team Management, Development & Growth experience
- Knowledge of CRM & Customer Engagement tools, processes & methodologies (inbound & outbound)
- Outstanding organisational and time management & people development skills
- Excellent communication, interpersonal and presentation skills
- Demonstrate strong customer service/customer experience background.
Key Contact
Daniella Gardiner
086 7750646A graduate from the University of Ulster, with an Honours Degree in Business Management and Hospitality, with 15 years industry experience in Recruitment, HR and Hospitality. Specializing in the recruitment of Sales professional across all industries including Financial, FMCG et. Daniella has a keen…