Internal Sales Manager - Contact Centre

Job Overview

Internal Sales Manager (Contact Centre)


Internal Sales Manager

  • Developing and implementing effective and efficient business plans to deliver on strategy
  • Lead from the front, delivering a high standard of service and ensuring that the company as a whole meets or exceeds those standards
  • Set specific operational / effectiveness goals that align with the overall direction and business goals
  • Prepare annual business plans, aligning with Heads of Department
  • Accountable for the day-to-day operations of the department to ensure that work is progressed effectively & efficiently with a focus on engagement and experience
  • Undertake regular performance reviews with the team, Providing effective leadership to motivate your team
  • Through reviews and feedback, identify appropriate development, training, and growth opportunities
  • Effectively manage the team to ensure sales & conversion targets are met; service levels are delivered; and optimum productivity is achieved
  • Embed training and process change within the team, ensuring consistency and accurate delivery

Education and Experience

  • 3+ years' experience in a leadership or management role, within a contact centre environment
  • Demonstrable People and Team Management, Development & Growth experience
  • Knowledge of CRM & Customer Engagement tools, processes & methodologies (inbound & outbound)
  • Outstanding organisational and time management & people development skills
  • Excellent communication, interpersonal and presentation skills
  • Demonstrate strong customer service/customer experience background.

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