Homecare Co-ordinator - North County Dublin - 40k - 44k

Job Overview

The Role

My client, a global healthcare company is urgently seeking a Homecare Co-ordinator to join their team based in Balbriggan, North County Dublin on a 9-month fixed term contract, with the possibility of being made permanent. This is a full-time, office based, position.

As a Homecare Co-ordinator you will be responsible for coordinating and assisting with the management of patients on the organisations homecare service. You will report directly to the Homecare Manager.

Tasks & Duties

  • To gain a thorough working knowledge of the organisations Homecare service and patient management process.
  • To manage and resolve all home patient/carer queries daily.
  • To place weekly Home Parenteral Nutrition orders.
  • To order ancillary items for patients and always ensure adequate stock levels.
  • To make courtesy care calls to patients/carers.
  • Responsible for the supervision, maintenance and filing of relevant documentation and for the accurate maintenance of patient records.
  • Liaison with healthcare professionals on aspects related to patient care i.e., funding, cessation of feeding etc.
  • To manage and coordinate patient training requirements with the Nursing team.
  • To monitor and request new/renewed prescriptions and liaise with the relevant Dietitian/Pharmacist if prescription has not been received.
  • Stability statements
  • Organise all funding and required purchase order (PO) numbers for home enteral and parenteral patients.
  • Monthly invoicing for HPN patients in ROI and Northern Ireland.
  • To arrange holiday/export orders, as required.
  • To provide statistics on patient numbers, as required.
  • Responsible for bringing to the attention of the Manager any unusual situations complaints or patient safety concerns.
  • Manage PN pump supply & servicing to ensure a fully accurate pump database is maintained and that there is 100% traceability always on all home feeding pumps.
  • Managing external stakeholders.
  • Any other duties which may be reasonably required.

Experience, Knowledge & Qualifications

  • At least 3 years' experience in a customer service/office environment.
  • Excellent MS Office skills (Excel, Word, Powerpoint & Databases)
  • Excellent communication skills, both written and verbal.
  • Demonstrated experience in service delivery, service development, project management and multi-tasking.
  • Very strong interpersonal skills.
  • Administrative experience in a healthcare environment is desirable.
  • Pharmacy technician experience is ideal but not essential.
  • Previous experience in dealing with patients in a busy customer care role.

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