Field Service Technician

Job Overview

FRS Recruitment are now inviting applications for the role of a 'Field Service Technician' on behalf of our client who is a Global leading engine manufacturer. Our client provides expert service and repair by factory trained technicians on all Heavy, Medium and Light Duty Diesel and Natural Gas engines and power trains, as well as field and shop service. Due to continued and growing success, they are now looking to expand their team.
Based in Dublin, this is a full time permanent role and would also suit those qualified in Diesel Mechanics, Tractor Mechanics, Construction Plant fitter or similar.
This role offers an excellent remuneration package, expert training and strong career progression for the right candidate.

The Role:
* Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
* Building strong customer relationships and delivering customer-centric solutions.
* Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
* Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
* Troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
* Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
* Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
* Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, after treatment, controls, sensors, etc.) by applying tools, service publications and taking measurements to efficiently and correctly diagnose and repair.

The Candidate:
* Apprentice Trained Engine Technician (Preferred)
* Vocational diploma from relevant technical institution
* Locally valid driving license
* This position may require licensing for compliance with export controls or sanctions regulations.
* Basic level field service work experience
* Intermediate level knowledge of and/or experience with engine products
* Customer service experience
* Locally valid driving license
* Strong communication and delegating skills


Remuneration Package:
* Competitive Hourly Rate + Over-time Allowance
* Service Vehicle
* Laptop/Phone/I-pad
* Company Credit Card & Fuel Card
* Pension Scheme & Sick Scheme
* Company Performance Bonus
* 25 Days Annual Leave


Benefits
* Tools and Service van provided
* Pension
* Overtime Allowance
* On Call Allowance

To Apply:
* To apply, click the link below.
* To discuss further in 100% confidence, contact Bonnie on 086 103 8534 or email

Apply Today

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