Field Sales Manager

Job Overview

Key Duties and Responsibilities:
* To identify, and secure, new customers and implement tailored customer plans with clear guidance on parts and servicing prices
* Record customer visits, calls and contact within the CM software package
* Obtain market intelligence and report competitor activity
* Identify impress stock opportunities and agree prior to setting up customer agreements. Monitor and manage impress stock levels on a monthly basis
* Promote products without compromising gross profit
* Report to management, errors, discrepancies, and damages for action to be taken
* Raise necessary invoices and goods return notes
* Deliver and collect parts using the most efficient and effective routes and methods
* Assist with the co-ordination of campaigns, events, and represent the company as required
* Pass on customer complaints in line with company procedures
* Respond to customer queries in a timely manner and keep in regular contact with customers to obtain sales of Company products or services
* Maintain personal appearance/presentation, and working habits to reflect both the company and brand image

Person Specification:
Qualifications, Experience & Attitude:

* Previous knowledge and experience of the heavy vehicle industry is highly desirable
* Previous relevant sales experience is essential, preferably in relation to vehicle parts sales
* Previous experience and use of CM systems would be desirable
* Possess strong commercial and business acumen
* Ability to prospect sales professionally and competently and negotiate effectively
* The ability to build and maintain strong, positive working relationships to drive customer loyalty and confidence
* Be an excellent communicator who listens actively and thinks strategically
* Possess a proactive, flexible and methodical approach to work
* Possess the drive to identify or anticipate future opportunities
* Be self-motivated, with the ability to work under pressure using their own initiative
* Be able to manage their time effectively
* Possess demonstrable knowledge of Microsoft Office packages including Outlook, Word and Excel
* Possess a full, valid driving licence

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