Employment Engagement Consultant - Skibbereen & Bandon

Job Overview

Employment Engagement Consultant - Skibbereen & Bandon

(Personal Adviser)

Turas Nua are looking for confident, empathetic, customer focused and target driven candidates who want to be part of a close-knit team who help make a genuine difference in people's lives.

Due to our continued expansion, we have a number of permanent roles throughout our network and would love to hear from you!

ROLE COMPETENCIES:

Can you demonstrate your experience/ability in the following areas?

  • Working in a target/KPI driven environment.
  • Working with challenging situations/customers.
  • Ability to multi-task and prioritise your daily workload-exceptional administrative ability.
  • Ability to communicate and build strong relationships with customers.
  • Intermediate level in MS Word, Excel and PowerPoint and experience using a CRM system.

ROLE PROFILE:

At Turas Nua, we support people who are unemployed by providing intensive, targeted and personalised employment support services. The Intreo Partner of National Employment Services (IPNES) contract is delivered by Turas Nua, the Irish employability services provider. Turas Nua is an Irish employability services provider, wholly owned by FRS Network, an Irish cooperative social enterprise, which has been delivering services to Irish communities since 1980.

In your role you will:

  • Work with a caseload of customers, assess their current situation, challenges, and requirements by-face to face meetings, phone calls, online meetings, and emails.
  • Support your customer in creating a Progression Plan and provide advice, guidance, and support for your customer during their initial weeks of employment.
  • Be in regular contact with your customer to review their progress and agree on any follow-up or actions required.
  • Identify, structure, and recommend vacancy and training solutions to meet the specific needs of your customer.
  • Liaise with our Employer Services department to recommend customers for specific client roles.
  • Complete a high level of administrative tasks daily in line with individual, company targets/KPI's and Data Protection requirements.
  • Present and facilitate workshops as well as delivering presentations to groups of customers as required.
  • Have an outstanding level of customer service skills, empathy and resilience, strong organisational skills, ability to multitask while working within a target driven, process and quality focused work environment.

CANDIDATE PROFILE:

As an Employment Engagement Consultant, you will be required to demonstrate the following skills and abilities:

  • Educational Requirements:
    • Standard Leaving Certificate is essential.
    • 3rd level certificate/diploma/degree is desirable but not essential.
  • Minimum of 1-2 years' experience of working within a call-centre, sales, retail, recruitment, or customer facing environment.
  • Demonstrable track record of strong administrative abilities and of achieving/exceeding work targets/KPI's.
  • Strong IT skills/experience in the use of Microsoft office and CRM systems.
  • Must be comfortable with all aspects of remote working technology.
  • Excellent administrative skills - fast & accurate data entry skills.
  • Ability to multi-task, manage and prioritise workloads.
  • The ability to build rapport and work effectively with a diverse range of individuals both in person and over the phone.
  • Experience in delivering presentations in a group setting or public speaking.
  • Fluent written and spoken English and a second language would be an advantage.
  • Good knowledge of the local labour market.

What we are offering you…

  • A rewarding career that makes a genuine difference to people's lives.
  • Salary of €27,000 with a structured career progression path towards a salary of up to €37,000 per annum with annual performance reviews.
  • Career opportunities/progression - 85% of our vacancies are filled by our employees.
  • Annual Leave: 25 days' annual leave, plus 10 days bank holidays.
  • 1 Day Wedding/Civil ceremony leave in addition to annual leave.
  • Hours and days of Work: 37.5 hours per week - Monday to Friday.
  • A generous company sickness pay scheme, following completion of a 6-month probationary period.
  • Death in Service Cover.
  • Bike to work Scheme.
  • Refer a friend Scheme.
  • Employee Assistance Programme - 24 hours a day 7 days a week, all completely confidential.
  • Facilitation of salary deductions for payments to your PRSA Pension.
  • Four-week Induction Training programme.
  • Learning & Development-exceptional career progression training programmes to assist you in developing your career path.
  • Promotion of Health and Wellbeing- Social Committees and Wellness Initiatives throughout the year including staff volunteer day.
  • Cutting edge tools - we invest in the best support solutions available for our staff to work with.

Apply Today

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