Employment Engagement Consultant - Newcastle West

Job Overview

Employment Engagement Consultant - Newcastle West

(Personal Adviser)

Turas Nua are looking for confident, empathetic, customer focused and target driven candidates who want to be part of a close-knit team who help make a genuine difference in people's lives.

Due to our continued expansion, we have a number of permanent roles throughout our network and would love to hear from you!

ROLE COMPETENCIES:

Can you demonstrate your experience/ability in the following areas?

  • Working in a target/KPI driven environment.
  • Working with challenging situations/customers.
  • Ability to multi-task and prioritise your daily workload-exceptional administrative ability.
  • Ability to communicate and build strong relationships with customers.
  • Intermediate level in MS Word, Excel and PowerPoint and experience using a CRM system.

ROLE PROFILE:

At Turas Nua we deliver the JobPath Programme which is an employment creation scheme that caters mainly for people who are long-term unemployed (over 12 months) to assist them to secure and sustain full-time paid employment or self-employment.

In your role you will:

  • Work with a caseload of customers, assess their current situation, challenges, and requirements by-face to face meetings, phone calls, online meetings, and emails.
  • Support your customer in creating a Progression Plan and provide advice, guidance, and support for your customer during their initial weeks of employment.
  • Be in regular contact with your customer to review their progress and agree on any follow-up or actions required.
  • Identify, structure, and recommend vacancy and training solutions to meet the specific needs of your customer.
  • Liaise with our Employer Services department to recommend customers for specific client roles.
  • Complete a high level of administrative tasks daily in line with individual, company targets/KPI's and Data Protection requirements.
  • Present and facilitate workshops as well as delivering presentations to groups of customers as required.
  • Have an outstanding level of customer service skills, empathy and resilience, strong organisational skills, ability to multitask while working within a target driven, process and quality focused work environment.

CANDIDATE PROFILE:

As an Employment Engagement Consultant, you will be required to demonstrate the following skills and abilities:

  • Educational Requirements:
    • Standard Leaving Certificate is essential.
    • 3rd level certificate/diploma/degree is desirable but not essential.
  • Minimum of 1-2 years' experience of working within a call-centre, sales, retail, recruitment, or customer facing environment.
  • Demonstrable track record of strong administrative abilities and of achieving/exceeding work targets/KPI's.
  • Strong IT skills/experience in the use of Microsoft office and CRM systems.
  • Must be comfortable with all aspects of remote working technology.
  • Excellent administrative skills - fast & accurate data entry skills.
  • Ability to multi-task, manage and prioritise workloads.
  • The ability to build rapport and work effectively with a diverse range of individuals both in person and over the phone.
  • Experience in delivering presentations in a group setting or public speaking.
  • Fluent written and spoken English and a second language would be an advantage.
  • Good knowledge of the local labour market.

What are we offering you…

  • A rewarding career that makes a genuine difference to people's lives.
  • Starting salary of €27,000 with a structured career progression path towards a salary of up to €37,000 per annum with annual performance reviews.
  • Career opportunities/progression - 85% of our vacancies are filled by our employees.
  • Annual Leave: 25 days' annual leave, plus 9 days bank holidays.
  • 1 Day Wedding/Civil ceremony leave in addition to annual leave.
  • Hours and days of Work: 37.5 hours per week - Monday to Friday.
  • A generous company sickness pay scheme, following completion of a 6-month probationary period.
  • Death in Service Cover.
  • Bike to work Scheme.
  • Refer a friend Scheme.
  • Employee Assistance Programme - 24 hours a day 7 days a week, all completely confidential.
  • Facilitation of salary deductions for payments to your PRSA Pension.
  • Four-week Induction Training programme.
  • Learning & Development-exceptional career progression training programmes to assist you in developing your career path.
  • Promotion of Health and Wellbeing- Social Committees and Wellness Initiatives throughout the year including staff volunteer day.
  • Cutting edge tools - we invest in the best support solutions available for our staff to work with.

Apply Today

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