Department Manager

Job Overview

Retail Department Manager - North County Dublin (Airport)

Key Responsibilities:

Dynamic Leader

  • Excellent Selling Skills by coaching retail team members continuously
  • Ensure Product Knowledge training is ongoing
  • Work within a team which is accountable for driving performance within their respective department on a shift basis.
  • Ensure each Team Member has a clear understanding of their objectives, both in terms of sales and customer service both on a shift basis
  • Be a motivating presence on the floor, driving engagement and communication with all staff via structured initiatives
  • Embed a continuous improvement ethos and drive change
  • Act as key support and escalation point for staff as necessary with relevant stakeholders and escalate to the Manager where appropriate
  • Communicate departmental priorities and updates on progress versus the same throughout the shift via real-time data
  • Delegate all departmental operational tasks through staff members as appropriate to ensure effective execution

Results Driven

  • Achieve sales versus budget and versus last year within the department
  • Ensure the highest shop floor standards are maintained at all times within the department
  • Completion of department floor walks
  • Work within a team to execute Marketing and Buying strategies within the department
  • Protect the profit of the business by actively managing stock loss results
  • Instil exceptional customer service using Mystery Shopping results as a key lever to coach/motivate or recognise as appropriate
  • Monitor and manage absence as per policy
  • Ensure delivery of compliance with all regulatory and security policies and procedures
  • Profits
  • Maximise sales to meet and exceed budgets on a weekly monthly and annual basis at the department level
  • Maximise profit by ensuring On Shelf Availability is no less than 97% at the department level to be measured against relevant resolution codes
  • Identify and communicate commercial opportunities where possible via key stakeholders.

Customer Led

  • Embed a 'customer before task' ethos by motivating and coaching staff
  • Ensure completion of Customer Satisfaction surveys by team members
  • Ensure supervisory and staffing levels are correct to meet the demands of the business

Knowledge, Skills and Experience:

  • Minimum of three years of retail experience
  • Proven track record in managing and motivating staff in a fast-moving retail environment
  • Proven track record in delivering on sales targets
  • Excellent understanding of retail standards
  • Excellent understanding of Microsoft Outlook

For further information, please contact Brian Mahon at 086 7773856

Retail Manager, Manager, Deli Manager, Service Station Manager, Assistant Service Station Manager, Deputy Manager, Store Manager, Assistant Retail Store Manager, Department Manager, Hardware Manager, Homewares Manager, Manager, Dublin

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