Customer Support

Job Overview

Customer Support - Kerry

We are currently looking for enthusiastic problem solvers with great communication skills to join our client's Kerry based team. This is a fantastic opportunity to develop and be trained in IT and potentially progress your career into other areas of the business. No formal degree in IT required. Full training will be provided. The following personality traits are essential:

We look for:

  • Excellent communication skills
  • Fast learner and good logical thinking
  • Good investigative and reporting skills
  • Ability to learn/apply/retain large volume of information
  • Prepared to be flexible in regards to working time when required
  • Ability to work under pressure while ensuring a good standard of work
  • A good team player

All nice to haves rather than essential:

  • Previous Call Centre experience
  • Windows 7 and above - other Operating System Experience a positive
  • Good understanding of MS Office applications (including Office 365)
  • Have worked in/with a Citrix environment in the past
  • Troubleshooting Hardware (Currently using Lenovo Desktop & Laptops)
  • Knowledge of Apple Mac/iPad a plus
  • Mobile user support
  • Foreign language skills (French, German, Japanese, Russian) a plus

Please send through a detailed cv with as much content as possible regarding your work experience to date, the skills that you developed there, your personality traits that match this role and why you are interested in developing a career in IT.

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