Customer Support Co-ordinator

Job Overview

FRS Recruitment are currently recruiting a Customer Support Co-ordinator for 12 months temporary assignment based in Dublin 11.

Role requires enthusiastic candidate with exceptional customer service skills. This is a very fast paced role, requiring energetic and enthusiastic individuals with a real drive to succeed. Role is a mix of customer support and general administration tasks.

Duties:

  • Responding to requests and dealing with complex issues;
  • Handling calls & e-mail requests, queries from customers, engineers or internal stakeholders;
  • Logging fault calls for nationwide engineering team, managing resources, monitoring, closing calls for invoicing;
  • Planning, scheduling service and commissioning work with engineers and customers;
  • Daily issuing of certification & service contract renewals follow up;
  • Preparation of quotations for installation, service and commissioning;
  • Liaising with sales team, credit management and logistics team;
  • General office administration.

Requirements:

  • Advanced skills in MS Office: especially Word, Excel, Outlook.
  • Effective telephone skills, including handling complex calls.
  • Works well under pressure in a fast-paced environment.
  • Excellent communication skills - both written and oral.
  • Ability to practice sound judgment and demonstrate initiative.

Apply Today

* indicates required field