Customer Services Representative

Job Overview

**Experience in a Customer Service role in the CONSTRUCTION industry is required**

Location: West Dublin based with flexible work from home also

Salary: €28,000 - €31,000 DOE


Main duties:

  • Processing all calls (inbound and outbound) from internal and external customers, in an efficient and professional manner.
  • Preparing orders and range sell, using a suggestive selling approach to solve customer problems and meet their needs.
  • Deal with any customer queries and complaints in a timely and effective manner.
  • In the role you will also support field-based personnel by providing sales leads and accurate messages ensuring data is always accurate and up to date on the internal system.

Requirements:
* Excellent customer service skills, gained within a construction industry type role
* MS Office and Internet proficiency with the ability to adapt easily to new IT systems
* Ability to learn technical product knowledge
* Excellent telephone manner and ability to communicate at all levels

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