Customer Service - Working From Home
My client based in Cork is looking to hire a number of Customer Service Agents. This initially will be a 4/5 week contract with a view to going perm. These roles are fully remote /working from home. You need to be within 1.5 hours drive from Cork to be suitable for these roles.
- Provide relevant advice to customers primarily by phone but also through other communication channels as required
- Using your product knowledge to solve problems for customers
- Keeping yourself up to date with business and product information
- Effectively managing a database through accurate and efficient data entry
- Adhering strictly to data protection and confidentiality laws
- Ad hoc duties as required
- Previous work experience is preferred but not essential.
- Excellent verbal and written communication skills
- A high level of accuracy and attention to detail
- Strong computer skills are essential
- Proven ability to deal with problems and solve them effectively
- Ability to work well either individually or as part of a team