Customer Service Representative/Advisor
Are you tired of working in the retail/hospitality industry and are looking for a new opportunity? If you have a passion for delivering exceptional customer service and are looking to transition from retail to a corporate environment, this is the perfect opportunity for you!
My client, a multinational in Shannon, Co Clare is looking for a customer advisor to join their growing team and support their commercial clients.
Manage tasks, provide excellent service to customers and colleagues.
Learn and utilise IT tools and systems.
Become an expert in products, transit times, bookings, and tracking.
Handle complaints and claims professionally.
Analyse reports and collaborate with the team.
Stay organised with emails and tasks.
Maintain accurate intranet information.
Contribute to process development.
Escalate customer issues promptly.
Follow established standards and procedures.
Take on additional tasks as assigned.
Previous Customer Services Experience
1-2 years experience of a fast paced service environment
Strong, proven self management / motivation skills
Demonstrable knowledge of achieving group/individual targets
Strong understanding of reporting tools and techniques
Strong PC skills including use of excel.