Customer Service Representative

Job Overview

I am currently looking for a Customer Service Representative for my Client based in Dublin 12. This is a Full Time Temporary position with an immediate start.

The primary function of this role is to provide support for the Customer Services Team.

The successful candidate will be required to provide order processing capability, managing customer service requests/queries in a timely manner & ensuring they deliver total customer satisfaction.


Key Responsibilities & Accountabilities

  • Responsible for processing orders and checking stock levels
  • Ability to create purchase orders, debit notes and credit notes
  • Responsible for prompt query resolution for all customers
  • Customer Order processing - needs to have a comprehensive knowledge of pricing and service levels
  • General Day to Day administrative duties plus additional duties

Essential Criteria:

  • Be Customer focused with dedication in your service delivery to meet Customer needs
  • Strong attention to detail
  • Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner
  • Previous experience using SAP
  • Computer literate including but not limited to Microsoft Office Suite
  • Full comprehension of the English language (both written & spoken)

Desirable Criteria

  • Strong Customer Service Skills
  • 2 years customer service experience in a similar role
  • Strong Communication Skills verbal and written
  • Team Player, flexible and proactively uses own initiative

If interested in this role please apply with your CV or contact Cliodhna Mulholland on 086 014 7744 to discuss further.

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