Customer Service representative

Job Overview

Customer Service Representative

The successful candidate will have

  • A pleasant, patient and friendly attitude
  • Strong detail orientation and communication/listening skills
  • Willingness to work a flexible schedule and occasional overtime if required
  • Processes a strong work ethic and team player mentality.

Essential Functions

  • Serving Customers by answering product and service questions
  • Resolving product or service problems by clarifying the customers issues , determining the cause of the problem and explaining the best solution to resolve the problem, following up to ensure resolution.
  • Contributes to team effort by accomplishing related results as needed
  • Processes Customer Orders sent through fax, e-mail or phone.
  • Contacts customers to ascertain data omitted on orders
  • Prepares and forwards preliminary paperwork to returns and replacements on problem orders not received.
  • Maintains liaison with other departments for order completion
  • Writes up order, mails catalogues, samples, price quotations and similar data to customers as required.
  • Performs other duties as assigned by supervisor
  • Is capable of using visual and spatial skills for resolving technical queries

Experience:

  • 2+ years' experience in a similar role
  • Strong Technical customer facing experience essential.

Skills

  • Demonstrates ownership and initiative capabilities
  • Strong verbal and written communication skills
  • Ability to deal with conflict.
  • Ability to operate under pressure.

Attention to detail in reporting and administration

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