Customer Service Representative - Bilingual

Job Overview

  • Process all transactions accurately through company systems
  • Ensuring a high level of customer support to all customers at all times, taking ownership for first point of contact resolution wherever possible
  • Liaise with relevant courier companies and / or relevant internal teams to ensure prompt delivery to all customers
  • Process customer feedback and product complaints through relevant company systems and within the required timelines
  • Take on additional tasks and involvement in the execution of new departmental projects / initiatives as required
  • Manage key business processes as required, including highlighting required changes, documenting updates and providing associated training
  • Excellent telephone manner and interpersonal skills
  • Excellent data entry skills. Good working knowledge of Microsoft® Office
  • Attention to detail, accuracy and ability to multitask
  • Ability to work under pressure and on own initiative with a positive attitude to problem-solving
  • Fluency in verbal & written English and French or Italian or Spanish.

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