Customer Service Rep with Italian

Job Overview

Our client is looking for a Customer Service Executive who is fluent in both Italian and English. The successful candidate will competently resolve technical support issues in a European inbound customer service environment and enhance customers' experience by always exceeding their expectations.

Main Responsibilities:

Provide post-sales telephone and email support to the clients, customers and partners

  • Responsible for answering incoming telephone calls and emails and prioritizing customers support needs
  • Provide 1st and 2nd level support on the clients' software and hardware
  • Resolve technical support issues and provide customers with a solution, via troubleshooting techniques
  • Escalate technical issues as required
  • Complete documentation and follow up on all commitments and customer details.
  • Adhere to the technical support policies and processes
  • Test customers' hardware in house and keep up to date with known technical issues


  • Fluency required in Italian and English with excellent written skills in each of these languages
  • Previous customer service experience required
  • Third level qualification in technical or IT related discipline desirable but not essential
  • Previous Technical Support or IT environment experience desirable, preferably in software and hardware environments
  • Working knowledge of major operating systems (Microsoft) essential
  • Working knowledge of MS Office applications essential
  • Demonstrate flexibility and an ability to learn quickly
  • Good problem solving abilities and aptitude to understand and explain technical information
  • Ability to work towards individual and team targets
  • Excellent interpersonal, communications and time management skills
  • Ability to work on own initiative but also as part of a team
  • Ability to develop and maintain customer rapport
  • Good verbal and written communication skills are required

Please call Joan on 086 142 4837 for further details

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