Customer Service

Job Overview


Customer Service Agent Domestic


Role Summary:
Joining a team of seven Customer Service Representatives, and a Team Lead. The customer service agent is a 'people Person' and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints.

Domestic Customer Service Agent Responsibilities:
* Maintaining a positive, empathetic, and professional attitude toward customers always
* Responding promptly to customer inquiries
* Handling a high volume of calls
* Communicating with customers via phone, email, live chat, or face-to-face
* Acknowledging and resolving customer complaints
* Communicating and coordinating with colleagues, as necessary
* Providing feedback on the efficiency of the customer service process
* Ensure customer satisfaction and provide professional customer support


Skills and Experience required:
* Gained at least one years' relevant experience preferably in a customer service
* environment
* Have good communication skills with an excellent telephone manner
* Have demonstrated a good working knowledge of Excel and Word
* Organised, diplomatic and a good team player
* A proven ability to work to targets and timelines


Terms:
* Hours: 39 hours 9 a.m. to 6 p.m. Monday to Thursday; 9 a.m. to 5 p.m. Friday
* Permanent contract subject to 6 months probation
* Must have own transport

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