Customer Service Coordinator - Hybrid - €26K

Job Overview

Objective of the Role

To assist with all facets of customer queries for our call centre and to provide an efficient, professional and proactive service to customers.

Hours

Thirty-five hours per week. However, due to the nature of this role hours may vary in line with the needs of the business.

Main Duties

Customer Service

  • To handle all incoming and outgoing telephone calls, letters and e-mails in a prompt and courteous manner in line with the company and client expectations.
  • To respond in a timely manner to all customer calls, letters, emails and live chat queries.
  • To resolve all customer enquiries to the satisfaction of all parties concerned.
  • To conduct Marketing Campaigns and outbound calls.

Quality Focus

  • To maintain a culture, which is driven to deliver a level of customer service indicative of the expectation levels of our clients.

Product Knowledge

  • To maintain and update personal knowledge of past, present and future product ranges and programmes to facilitate an accurate response to the customer/retailer.

Reports and Administration

  • To action daily, weekly and monthly reports as required.
  • To undertake ad hoc administrative duties as requested.

Flexible Approach

  • To demonstrate a flexible approach when carrying out delegated tasks.
  • To show a willingness to complete tasks within a given time scale.
  • To adhere to deadlines.
  • To demonstrate clear commitment and understanding of our client company's brand values.

Communication

  • To liaise with internal departments, dealers and associated companies to ensure continuous improvement to the service provided and customer experience.
  • To inform the Manager of any calls or correspondence which may become difficult.
  • To maintain and update personal knowledge of past, present and future product ranges and programmes to facilitate an accurate response to the customer/retailer
  • To co-operate, communicate and co-ordinate with other team members and the client for mutual benefit.

Apply Today

* indicates required field