Customer Service Agent

Job Overview

Customer Service Agent- Carrowbrowne, Galway

25 hours Mon-Friday- 11am-4pm

Must drive due to location

Role Summary:

Joining a team of seven Customer Service Representatives, and a Team Lead. The customer service agent is a 'people Person' and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints.

Customer Service Agent Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers always
  • Responding promptly to customer inquiries
  • Handling a high volume of calls
  • Communicating with customers via phone, email, live chat, or face-to-face
  • Acknowledging and resolving customer complaints
  • Communicating and coordinating with colleagues, as necessary
  • Providing feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support

Skills and Experience required:

  • Gained at least one years' relevant experience preferably in a customer service environment
  • Have good communication skills with an excellent telephone manner
  • Have demonstrated a good working knowledge of Excel and Word
  • Organised, diplomatic and a good team player
  • A proven ability to work to targets and timelines

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