Customer Service Agent
Job Overview
Customer Service Agent- Carrowbrowne, Galway
Permanent contract-full-time-39hrs
Must drive due to location
Role Summary:
Joining a team of seven Customer Service Representatives, and a Team Lead. The customer service agent is a 'people Person' and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints.
Customer Service Agent Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers always
- Responding promptly to customer inquiries
- Handling a high volume of calls
- Communicating with customers via phone, email, live chat, or face-to-face
- Acknowledging and resolving customer complaints
- Communicating and coordinating with colleagues, as necessary
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
Skills and Experience required:
- Gained at least one years' relevant experience preferably in a customer service environment
- Have good communication skills with an excellent telephone manner
- Have demonstrated a good working knowledge of Excel and Word
- Organised, diplomatic and a good team player
- A proven ability to work to targets and timelines
Terms:
- Hours: 39 hours per week - 9:00 am to 6:00 p.m. Mon-Thurs; 9:00 a.m. to 5.00 p.m. Fri
- Required to work Saturdays(only one in every 8-10 Saturdays 9am-1pm)
- Must have own transport
Key Contact
Grace Hurley
+353 86 103 3728Grace is a high performing, strategic thinking professional with more than 10 years’ experience in the retail industry working with Global Partners within the commercial space. Grace comes to us with a wealth of experience in recruitment, customer service, sales, administration and HR. Grace also…