Customer Service Agent - Dublin Airport

Job Overview

Our client based in Dublin Airport are currently recruiting for a number of Passenger Service Agents to join the team.

As a Passenger Service Agent :

Essential Duties and Responsibilities for an Airport Passenger Service Agent - include the following. Other duties may be assigned.

  • Checks passengers at check in gate and at boarding gate
  • Checks passenger baggage and issue luggage tags for appropriate destination.
  • Coordinates ticket desk activities with those on the ramp regarding baggage handling to assure that all l luggage is routed to correct flight
  • Handle customer queries regarding ticketing or baggage handling as they arise. (i.e. lost baggage, lost/misplaced tickets, cancelled flights or delayed flights).
  • Makes announcements regarding flight activity at gate or over airport's general PA system.
  • Answer customer's inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise.
  • Maintains the level of service expectations of both the passenger and the airline customer at all times. * Communicates with flight crew on ground and via ground to air radio.
  • Coordinates with other airport vendors regarding specific flight information (i.e. fuelling, catering, etc.)
  • Assist in Ad-hoc customer care procedures

Skills :

  • Good common sense and organized and capacity to make quick and rational decisions
  • Effective communication skills and good listening skills
  • Able to multi-task and carry out duties in a fast-paced environment
  • Keen attention to details
  • Perform a variety of duties at an airport
  • Customer contact and Operational services
  • Perform a broad range of duties depending on location and service demands while delivering a high quality product
  • Effective communication skills and good listening skills

Requirement :

All applicants must be 18 years and over and available to complete 5 day training immediately

**Candidates must be available this week for interview and ready for an immediate start**

Key Contact

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