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Customer Service & Aftersales Co-Ordinator

Job Overview

Fantastic opportunity for an experienced customer service professional to join a reputable and expanding company. This is a full time permanent role, offering an attractive salary and working conditions to the successful candidate

Duties & Responsibilities

  • Processing telephone, email and website enquiries from customers, end users and trade professionals
  • First point of contact for aftersales & technical support queries from customers, trade professionals and end-users, gathering all information required before passing the query onto our technical team
  • Schedule and prioritise service engineer callouts throughout Ireland and UK relaying all relevant info to service engineers in a timely and accurate manner
  • Document the service engineer paperwork to close the customers query and to gather information for the relevant departments within company.
  • Work closely with Sales Reps both in Ireland, Northern Ireland and other European markets to ensure display requests are scheduled in a timely manner having confirmed installation dates with the customer. Once installation date is confirmed, co-ordinate service engineer schedule and delivery of product and /or spare parts to ensure the job is completed to the customer satisfaction.
  • Working as part of a dynamic team, in particular with sales, services engineers, design and quality control departments
  • Co-ordinate orders / delivery of spare parts and display fit outs.
  • Assist technical department in generating technical reports for customer regarding technical issues when the need arises.
  • Assist in the organising of materials and product required for trade shows

The ideal candidate will be /have:

  • 2 years' experience in a similar scheduling / service co-ordinating role with a proven ability to deliver excellent communication & customer service standards.
  • Professional telephone manner and ability to remain calm in a fast paced environment
  • Ability to use your own initiative and make informed decisions
  • Highly organised and have an excellent eye for detail and accuracy
  • Good computer skills. (Working knowledge of all Microsoft Office packages).
  • Excellent communication skills, both written and verbal
  • A problem solver
  • Have proven team-working ability
  • Have a full clean driving license

 

 

 

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