Customer Service Advisor - Night Shift
Job Overview
Customer Service Advisor - Night Shift - 4 Day Week - Hybrid - Permanent
Here at FRS Recruitment we have a fantastic opportunity to work with an amazing insurance company on their customer service team on the night shift. You will be working on a hybrid basis, 4 days in and 4 days off. Shifts are set in advance and you will always know exactly when you will be working each month.
Your Responsibilities:
- Delivering a high standard of customer service
- Answering inbound calls in a timely manner while maintaining quality of service
- Assisting customers in areas of motor breakdowns and home emergencies
- Providing accurate information on every call
- Updating records for each customer ensuring internal systems are accurate
- Escalating cases where necessary and keeping the relevant individuals updated on the progress of cases
What We Require From You:
- Strong customer service skills
- Excellent telephone manner
- Good written and verbal communication skills
- Problem-solving skills
- Excellent time management
- The ability to work well within a team
- Computer competency
Does this sound like you? Please contact Rebecca Weafer for immediate consideration.
Key Contact
Rebecca Weafer
0861364422Rebecca is a Junior Recruitment Consultant on the Accounting and Finance National Team. After obtaining a Bachelor of Arts degree in Maynooth University and gaining four years of experience in Customer Service, she naturally found herself drawn to recruitment. Rebecca has a background in financial…