Customer Service Advisor

Job Overview

Customer Service Advisor-Athlone, Westmeath(Hybrid working)

35hrs per week

Have you previous customer service experience?

Are you looking for a new role where you will have the opportunity to further educate yourself and progress?

Responsibilities:

• Understand and use the necessary programmes, applications and IT software systems
• Provide relevant and accurate information to every customer/partner on every call based on appropriate protocols, professional expertise and training.
• Ability to use initiative as well as all information resources available
• Ensure the customer expectations are met and exceeded on every call so as to successfully complete every case
• Support call handling activity in other areas during times of high demand
• Answer calls adhering to standard response times protocols etc
• Accurate and timely completion of case notes/ logs / diaries for each customer

Requirements:

• Excellent customer service skills
• Excellent telephone manner
• Excellent written and verbal communication skills
• Willingness to take initiative to solve problems
• A proven ability to manage conflict and difficult customers
• The ability to work under pressure and to customer deadlines
• Excellent organisational and time management skills
• To be a team worker
• Flexibility
• The ability to get things done / deliver results to agreed customer standards
• Keyboard skills
• A good competency level and effective understanding of using standard software packages, including Word and Excel.

Benefits:

• Annual company and performance bonus
• Education Support-APA/CIP exams
• Employee discounts
• Free road side assictance and travel insurance
• Free Parking
• Health care subsity
• Pension and life assurance

Key Contact

Grace Hurley

+353 86 103 3728

Grace is a high performing, strategic thinking professional with more than 10 years’ experience in the retail industry working with Global Partners within the commercial space. Grace comes to us with a wealth of experience in recruitment, customer service, sales, administration and HR. Grace also…

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