Customer Service Advisor

Job Overview

Customer Service Advisor-Athlone, Co. Westmeath(Hybrid working)

35hrs per week

Have you previous customer service experience?

Are you looking for a new role where you will have the opportunity to further educate yourself and progress?


  • Understand and use the necessary programmes, applications and IT software systems
  • Provide relevant and accurate information to every customer/partner on every call based on appropriate protocols, professional expertise and training.
  • Ability to use initiative as well as all information resources available
  • Ensure the customer expectations are met and exceeded on every call so as to successfully complete every case
  • Support call handling activity in other areas during times of high demand
  • Answer calls adhering to standard response times protocols etc
  • Accurate and timely completion of case notes/ logs / diaries for each customer


  • Excellent customer service skills
  • Excellent telephone manner
  • Excellent written and verbal communication skills
  • Willingness to take initiative to solve problems
  • A proven ability to manage conflict and difficult customers
  • The ability to work under pressure and to customer deadlines
  • Excellent organisational and time management skills
  • To be a team worker
  • Flexibility
  • The ability to get things done / deliver results to agreed customer standards
  • Keyboard skills
  • A good competency level and effective understanding of using standard software packages, including Word and Excel.


  • Annual company and performance bonus
  • Education Support-APA/CIP exams
  • Employee discounts
  • Free road side assistance and travel insurance
  • Free Parking
  • Health care subsidy
  • Pension and life assurance

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