Customer Service Advisor

Job Overview

Customer Service Advisor

Dublin West, Permanent

Salary: €25,000

Objective of the Role

To provide an efficient, professional and proactive response to customer requests and to co-ordinate all aspects of this assistance in line with company procedures.

Hours

Shifts based on a 35 hour week - between the hours of Monday to Friday 08.00 - 20.00, Saturday 09.00 - 19.00 and Sunday 10.00 - 18.00

Main Duties

  • To handle all incoming and outgoing telephone calls in a prompt and courteous manner in line with the company and client expectations.
  • To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions.
  • To ensure that the relevant supervisor/manager is informed of any service failure or potential problem.
  • To manage each assistance file to ensure that customers receive the most appropriate service in a timely and cost effective manner.
  • To monitor all aspects of the file to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress.
  • To ensure that all benefits are applied in the most cost effective manner.
  • To ensure that accurate costings are given for all assistance files utilising available systems.
  • Liaise with repairing dealer to ensure that the job is closed with correct fault information.
  • Maintain up-to-date warranty claims status in an organised and accessible manner at all times.
  • Ad-hoc duties.

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