Customer Service Administrator with French

Job Overview

Customer Service Administrator- With French

Responsibilities:

  • Ensuring all orders received via telephone, fax, emails are processed accurately and promptly upon receipt.
  • Process customer orders and create shipping manifests.
  • Provide product information to customers with support from technical team on site.
  • Complete administrative tasks according to customer/market requirement.
  • Ensure that all customer queries - order queries, stock situation, deliveries, and invoices - are resolved satisfactorily.
  • Work closely with internal/external customers to build and maintain customer loyalty.

Essential Criteria

  • 3rd level qualification is desirable and/or experiences in a similar role a bonus.
  • Good knowledge of French language
  • IT knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills. Training will be provided on additional systems e.g. SAP
  • Strong customer focus.
  • Excellent interpersonal and problem-solving skills.
  • Excellent telephone manner and professional writing skills.
  • Team player with an open and friendly personality with a can-do attitude.

Benefits

Competitive Salary

Onsite Parking

Employer Pension contribution

Employee Assistance Programme

Annual bonus incentive after probation period

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