Customer Service Administrator - Portlaoise, Co. Laois

Job Overview

Customer Service/Website Administrator - Portlaoise Co. Laois
Full time - Permanent - Immediate Start

This is an exciting and varied role primarily involving taking responsibility for the administration of websites- including but not limited to managing product listings, order entry and management, reporting, logistics, invoicing and responding to customer queries as part of an enthusiastic and growing team. Training will be provided to the right candidate

Main Duties & Responsibilities:

  • To deal with customer queries and requirements in a polite, efficient, and friendly manner.
  • To support the team with orders and queries coming in via email ensuring all queries are dealt with or passed on to relevant person.
  • To communicate any issues that arise to the Office Manager and the CEO.
  • Build a knowledge of Products and services to assist customers.
  • Provide advice and recommendations regarding a variety of products.
  • To follow up on any sales opportunities as they arise.
  • To manage and maintain stock on a live website.
  • To prepare quotes and provide sales support to all customers
  • To complete all end of month paperwork and accounts accruals in a timely manner.
  • To market & upload new products to the website.
  • To communicate and operate alongside the warehouse team in fulfilling orders and managing stock.

Additional

  • To carry out additional/ miscellaneous administrative duties.
  • To develop and grow a number of e-commerce platforms.
  • To take control of projects as the arise and see them through to completion.
  • To suggest & implement improvements to increase the efficiency of the administration and logistics department.

Qualification/ Skills/ Experience Required:

  • 2 years' experience in a busy office environment or 3+ years' experience in a retail setting.
  • Excellent computing and typing skills.
  • Excellent attention to detail and accuracy.
  • Strong communication and interpersonal skills.
  • Strong written & spoken English for taking phone calls and responding to customer e-mails is a must.
  • Ability to prioritise and multitask with excellent time management skills; the ability to remain calm under pressure.
  • Experience in a similar working environment would be an advantage but not essential.
  • Experience in photo editing, marketing, WMS or CS-Cart is also an advantage but not essential.

To apply, please upload your CV to the link provided below.

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