Customer Care Support - Temporary

Job Overview

FRS Recruitment are currently recruiting a Customer Support Agent for minimum 1 month temporary position based in Leopardstown.

Responsibilities:

  • Support for sales of physical stock lines, typically mobile handsets, accessories and associated products.
  • Management of customer data, sales information and performance reporting using CRM and a business information system.
  • Sales coordination and administration.
  • Development & maintenance of a product catalogue and price list for both internal & external use.
  • Liaising with sales team to assist with pipeline and sales order processing.
  • Managing returns of stock where required.
  • Build a strong working relationship with other departments in order to ensure cross departmental collaboration where necessary.
  • Identifying new sales opportunities and developing new business channels.

Requirements:

  • Strong IT skills, particularly in Excel, Powerpoint and CRM;
  • Excellent personal presentation and strong communication skills;
  • Strong problem-solving skills;
  • Previous experience working in a client facing environment;
  • Experience in the telecommunications industry is an asset;
  • Must be available immiediately.

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