Customer Care Support - Temporary
FRS Recruitment are currently recruiting a Customer Support Agent for minimum 1 month temporary position based in Leopardstown.
- Support for sales of physical stock lines, typically mobile handsets, accessories and associated products.
- Management of customer data, sales information and performance reporting using CRM and a business information system.
- Sales coordination and administration.
- Development & maintenance of a product catalogue and price list for both internal & external use.
- Liaising with sales team to assist with pipeline and sales order processing.
- Managing returns of stock where required.
- Build a strong working relationship with other departments in order to ensure cross departmental collaboration where necessary.
- Identifying new sales opportunities and developing new business channels.
- Strong IT skills, particularly in Excel, Powerpoint and CRM;
- Excellent personal presentation and strong communication skills;
- Strong problem-solving skills;
- Previous experience working in a client facing environment;
- Experience in the telecommunications industry is an asset;
- Must be available immiediately.