Customer Care Representative (on-site)
Job Overview
FRS Recruitment are currently recruiting a Customer Service Representative (on-site) for permanent position in Rathcoole.
Monday to Friday, 8.30 - 5.30.
This is a key role to provide first class quality service to internal and external customers and build strong professional relationships with multiple stakeholders.
Duties:
- Building and developing and maintaining customer's working professional relationships;
- Producing daily reports and checks to monitor and resolve shipment discrepancies with a customer focused solution;
- Actively monitor customer & network Domestic, European & UK shipment lead times while identifying potential delays by being proactive to resolve and look at alternative solutions with operations to minimise delay;
- Handling and management of customer complaints in a professional manner with the view to action, solve efficiently and escalate the situation;
- Maximising revenue by upselling, identifying and capturing value added service charges and ensuring all additional charges are captured and communicated for invoicing.
About you:
- Previous experience in a fast paced environment, logistics experience a distinct advantage.
- Proficient in Microsoft Office essential with excellent organisational and administration skills.
- Customer focused with excellent interpersonal skills and have the ability to diffuse difficult situations
- Enthusiastic, committed, driven and contributes to team success.
- Strong communication (written and verbal) with a commitment to providing an outstanding customer experience.
- High attention to detail and a methodical approach to tasks.
Monday to Friday: 8.30 - 17.30