Customer Care Representative (on-site)

Job Overview

FRS Recruitment are currently recruiting a Customer Service Representative (on-site) for permanent position in Rathcoole.

Monday to Friday, 8.30 - 5.30.

This is a key role to provide first class quality service to internal and external customers and build strong professional relationships with multiple stakeholders.

Duties:

  • Building and developing and maintaining customer's working professional relationships;
  • Producing daily reports and checks to monitor and resolve shipment discrepancies with a customer focused solution;
  • Actively monitor customer & network Domestic, European & UK shipment lead times while identifying potential delays by being proactive to resolve and look at alternative solutions with operations to minimise delay;
  • Handling and management of customer complaints in a professional manner with the view to action, solve efficiently and escalate the situation;
  • Maximising revenue by upselling, identifying and capturing value added service charges and ensuring all additional charges are captured and communicated for invoicing.

About you:

  • Previous experience in a fast paced environment, logistics experience a distinct advantage.
  • Proficient in Microsoft Office essential with excellent organisational and administration skills.
  • Customer focused with excellent interpersonal skills and have the ability to diffuse difficult situations
  • Enthusiastic, committed, driven and contributes to team success.
  • Strong communication (written and verbal) with a commitment to providing an outstanding customer experience.
  • High attention to detail and a methodical approach to tasks.

Monday to Friday: 8.30 - 17.30

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