Customer Care Executive

Job Overview

Customer Relations Executive

Location:

Dublin 12

Contract Type:

Permanent - Full-Time

Our very successful client based in Dublin 12 are looking for a Customer Relations Executive to join their team. This is a permanent, full-time position.

Responsibilities of the role:

  • Primary point of contact for all inbound customer calls and emails
  • To successfully manage the expectations and gain the confidence of our customers
  • Ensure customer queries are answered and logged in a timely and efficient manner
  • Administration duties
  • Informing customers of promotional offers
  • Ensure company regulations are adhered to
  • Resolution of Customer issues to a satisfactory conclusion
  • Other ad-hoc duties

Skills Required:

  • Experience of a similar role in a busy customer service environment
  • Experience working on a complaints team
  • Enthusiastic and passionate about delivering the highest standard of customer service
  • Customer Driven with a focus on building and maintaining relationships
  • Strong interpersonal skills
  • Ability to deliver results
  • Excellent written and spoken communication skills
  • Excellent time keeping
  • Be a team player willing to be proactive is supporting the team
  • Good IT skills and proficient in Microsoft office and excel
  • Have high attention to detail

Apply Today

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