Customer Care Coordinator

Job Overview

This is a wonderful opportunity to join a busy customer service team with a leading company in Dublin South West who have been named and certified as "A Great Place to Work". This role is offered on a permanent basis and the successful candidate is required to be on site due to the nature of the business, involved in medical devices. Strict Covid protocols are in situ. You will provide support to both the clinical support sales team and customers/patients/visitors. Scheduling is also a part of the role with regards to organising diagnostic clinics.

You will report to the Team Lead, and enjoy a busy role where there is always something to do. You can easily move in and out of different tasks, you are exceptionally organised with excellent attention to detail. Given that you will be dealing with patients, you have excellent communication skills, a high level of emotional intelligence and you are customer focused at all times. An enthusiastic, and "get things done" mentality is required for this role.

  • Minimum 2 years customer service/medical secretary experience or 3rd level qualification necessary
  • Excellent interpersonal skills and telephone manner
  • Ability to deal with several tasks at once, able to adapt to most situations
  • Proven attention to detail and follow through
  • An attitude of teamwork
  • Time management and organisational skills
  • Computer literate in Microsoft office
  • SAP experience an advantage
  • Self-starter/Demonstrates initiative
  • Knowledge of CRM systems
  • Knowledge of stock control procedures an advantage
  • Open and receptive communication skills
  • Outgoing and positive attitude to customers and colleagues
  • Discretion and confidentiality

Roles & Responsibilities:

  • Delivery of first-class support and service in line with expected standards
  • Working to month end deadlines & daily KPI's
  • Order processing and sales admin
  • Processing of quotations and requests for PO's from the HSE
  • Patient data input management
  • Responsibility for recording and reconciling all stock movement for all rental patients
  • Maintaining and updating patient records in multiple databases as required
  • Accurate and timely data entry
  • Provide support to clinical sales and nurse helpline teams
  • Large key accounts responsibility
  • Processing of customer returns through to completion

Apply below for immediate consideration.

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