Complaints Associate

Job Overview

An expanding financial client is looking to hire a Complaints Associate to join their growing team in Co. Clare. Due to company expansion, this position has opened up. This role requires experience in a complaints role with experience in dealing with customers.

Responsibilities

  • Ensure all complaints received are recorded, investigated and responded to in line with relevant legislative and regulatory requirements.
  • Ensure excellent attention to detail with all written complaint responses comprehensively addressing all aspects of the complaint being addressed.
  • Prioritise daily workload in order to consistently achieve SLA.
  • Build and maintain first-class relationships with internal teams, clients and relevant third parties.
  • Exhibit a strong customer-centric focus at all times.

Requirements

  • Excellent communication skills, both written and verbal.
  • A strong team player with internal customer focus.
  • Excellent Influencing/Persuasion & Negotiation skills.
  • Analytical skills, process-oriented focus.

If you are qualified and have 1 years + experience in a complaints role and seeking to join a solid company with excellent career opportunities- please apply with your most recent CV to Conor Kennedy for immediate consideration.

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