Commercial Servicing Relationship Manager
Job Overview
Our client, a large multinational within the Financial Services Industry is looking to recruit a Relationship Manager to join their Commercial Servicing team. The role is based in Shannon, Co. Clare, however, there is flexibility with a hybrid working schedule (2 days from home and 3 days in the office).
The purpose of the Commercial Servicing Relationship Manager is to provide borrower management services across a portfolio of commercial loans in line with client Service Level Agreements. They will manage a Portfolio of Accounts within agreed mandates for the Portfolio Manager and seek resolutions via a number of work streams such as refinancing of debt, restructuring of the facilities or sale of secured assets, or enforcement of security.
Key Responsibilities
Portfolio Management
- engage with borrowers, seek and assess financial information, develop a strategy for each case and negotiate a deal with the borrower
- Implement strategies, as directed by the portfolio manager, to maximise financial return for our clients
- Implement all daily account actions in accordance with various work-streams within set mandates and as instructed by the CRE Portfolio Manager.
Credit management
- Ensure correspondence is issued to customers in line with mandates and acceptance of terms approved by Portfolio Manager
- Monitor account performance and ensure ongoing collection of set repayments.
Analysis and Reporting
- Complete all ad-hoc, daily/ weekly/monthly reporting requests accurately and within the requested timeframe
Customer Service
- Provide an efficient service to both internal Clients and Borrowers ensuring that quality standards and customer service levels are maintained at an appropriately high level while achieving targets in terms of efficiency and volume
Key Requirements
- Accredited Product Advisor (APA) with commitment to completing QFA
- Third level business degree or similar qualification
- Operations Experience in a Financial Services Environment
- Previous Collections and/or restructuring experience
- Strong organisational skills and an ability to manage your own work load
- Knowledge of relevant lending legislation and codes (Desirable)
Key Contact
Desiree Leonard
086 0850214Having gained a degree in Business and Management, Desiree began her professional career within the legal profession and property before discovering the world of recruitment. Following a highly successful time working as an IT Contractor consultant, Desiree is now a member of our Specialist Accounting Practice team and recruits for both Qualified and Part Qualified across a number of areas including Audit, Tax and Corporate Finance with all sizes of practice from Big 4 to local professionals. If you are interested in hearing more about this area – give Desiree a call for a chat.