Collections Manager

Job Overview

Job Description
We are looking to recruit an experienced Collections Manager to lead our clients collections team. This role is a permanent, full-time position based in Galway.

Responsibilities

  • Manage and support the collections team members
  • Organise roster to ensure adequate cover in the call centre for holidays, lunch breaks etc.
  • Provide cover for call centre during busy periods
  • Organise call pools and allocate to team
  • Review performance of portfolios and team members
  • Motivate team to achieve targets
  • Perform individual call monitoring reviews with team
  • Liaise with Head of Compliance to agree and deliver training calendar to ensure compliance with industry best practice and regulatory requirements
  • Oversee client audits & compliance reporting
  • Oversee door agent process
  • Collections analytics - prepare daily, weekly and monthly KPI reports
  • Ensure complaints process is implemented efficiently
  • Other ad hoc duties as requested by the

Key Requirements

  • People management experience
  • Minimum of 3 years collections experience
  • Proven track record in credit management
  • Strong numerical, negotiation and analytical skills
  • Strong communicator with excellent telephone manner
  • Excellent time management and organisational skills
  • Comfortable in a leadership role
  • Highly motivated with ability to take ownership of the role
  • Computer literate with a good knowledge of Microsoft Word and Excel
  • Good team player
  • Experience in financial services industry a distinct advantage
  • Experience of working with an automated dialler an advantage


If you have the experience and skills required for this role, please apply via CV to Amy Cronin for immediate consideration. Thank you.

Apply Today

* indicates required field