Client Engagement Manager

Job Overview

The primary function of the Senior Client Engagement Manager is to act as the interface between Sales, the Account Managers, Operations, the Client's own delivery staff and Consultants.

The Manager will have an active role in managing the ongoing client relationship from a delivery perspective. This involves; managing and assuring quality project / service delivery, managing delivery risk, stakeholder satisfaction management, working closely with the Operations & Heads of Service to identify the right consultants for the project, defining job descriptions, supporting the Market Directors in the pre-sales process and the on boarding and support of new team members.


Business Development/ Sales Support:
 Existing Accounts
 Grow revenue stream by effectively identifying opportunities and supporting the Market Directors;
 Ensuring the delivery team is focused on operational excellence;

 New Accounts
 Drive input and support material for new services related to the Market Units sectors and specific marketing campaigns.
 Proactively identify opportunities for improving the effectiveness and efficiency of the technical delivery, or the programme as a whole.

Client Delivery
 Manage all aspects of the delivery lifecycle;
 Assure the quality of delivery and promote & delivery continuous improvement in delivery;
 Facilitating the appointment of individuals to the project delivery teams;
 Build and manage credible, trusted advisor relationships with key client stakeholders at all levels of the organisation.
 Manage the client relationship from the delivery perspective, ensuring the onsite resources are delivering to the agreed engagement terms;
 Work with the Consultancy Test Manager or Test Lead on managing the client Engagement;
 Participate in formal client progress review meetings, providing relevant reporting as agreed on a client-by-client
 Work with the COO and the Consultancy Organisation to resource client projects to achieve the corporate goal of having "the right consultant in the right place";
 Liaise with Finance & Administration to ensure resourcing needs (current, known and tentative) are entered into the resource planning system (currently Changepoint) in a timely and accurate way;
 Ensure relevant client reporting is performed to standard, schedule and is accurate.
 Ensure that deliverables are on time and to required scope and quality standards.
 Proactively identify opportunities for improving the effectiveness and efficiency of the technical delivery, or the programme as a whole. Challenge internal stakeholders to contribute to improvements to the overall effectiveness of the delivery process.

Work experience

 Extensive knowledge of Test Consultancy Markets and Services;
 Previous lead roles in major testing or quality programmes;
 Previous lead roles in programme or major project management with a high emphasis on
test and quality
 Broad knowledge of the Quality and Testing Services market;
 Previous commercial experience in a professional services engagement framework;
 Excellent client facing skills;
 Sales support skills, including previous experience of pre-sales situations (presentations
and written). Good understanding of legal framework around client consultancy and
services engagements;

Key Contact

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