Clerical Officers

Job Overview

Working as part of a team, the Temporary Support Officer is responsible for ensuring all administration systems are operating and reporting to the highest possible standard. They will be required to provide end user help desk support for ICT systems and applications. The role will involve liaising with colleagues on an inter/intra Directorate basis to ensure the efficient and effective delivery of all activities. This job description outlines the core responsibilities of the role.


  • General Administration -
  • Provide information administrative back up and support
  • Implement and maintain efficient & effective administrative systems such as CRM and Sharepoint etc.;
  • Data entry, maintenance and data quality checking; -
  • Deal with and responding to internal/external queries and information requests
  • Maintain good working relationships


  • Administration work experience/ knowledge and/or Experience in a call centre or customer service environment
  • Strong organisational skills -
  • Computer literacy particularly in Microsoft dynamics CRM systems, SharePoint, and MS packages e.g. Excel, Word and Outlook -
  • An understanding of the operation of database
  • Good customer service skills
  • Team Player

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