Claims Manager

Job Overview

Claims Manager-Galway city

Monday-Friday 09:00am-05:00pm hybrid working options available once training is completed.

My client have grown consistently in recent years to become a market leader in insurance and assistance products. Their objective is to continue this profitable growth by providing the world-class customer service that our clients have come to expect.

They're looking for an experienced and detail-focused Claims Manager who thrives in a fast-paced, customer-focused environment. You will have overall responsibility for the management of the claims function for a diverse range of products. You will be providing leadership to the teams delivering the claims services for all product lines, including travel insurance and vehicle warranty.


  • Lead and manage the Claims Department, supporting staff to help maximise their potential
  • Develop strategies and initiatives for providing a best-in-class service to our customers
  • Assume responsibility for the technical and operational effectiveness of the Claims Teams
  • Work with other members of management to support business transformation
  • Continuously develop and operating procedures in the claims function
  • Actively contribute to the management of key client relationships


  • Minimum 4 years' experience of management within an insurance claims department
  • Experience in leading teams to consistently exceed targets in claims handling metrics
  • Strong working knowledge of insurance regulation and CIP qualification (or equivalent)
  • Experience in analysing data and operational performance
  • Compliance, project management or process improvement qualifications a distinct advantage

What They offer:

  • Competitive salary
  • Performance-related bonus
  • Pension
  • Health insurance
  • Sickness benefits
  • City-centre location

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