Claims Handler

Job Overview

Claims Handler

Monday-Friday 9:00am-17:00pm, hybrid/remote working options but you must be able to do two weeks training on site in their Galway City Office.

Are you APA qualified? Have you any previous experience working in the insurance industry?

Our client is a market leader in providing claims handling services, assistance services and speciality risk products. They are looking for an enthusiastic, motivated, team driven individual to join their travel claims department as a claims handler.


  • Assess claim circumstances as per the policy terms and conditions, and communicate the claim decision to the customer in writing
  • Handle customer calls and correspondence politely, meeting standards of customer service excellence in accordance with the KPI's set by the Team Leader
  • Ensure fair outcomes of valid claims
  • Provide advice on policy coverage
  • Identify potential complaints and refer them to complaints officer
  • Investigate potentially fraudulent claims
  • Identify and follow up on all recovery avenues
  • Interact with cross functional team as needed to ensure quality customer support
  • Liaise with external providers and clients to gather relevant information in order to complete claims assessment
  • Positively contribute to the team's effectiveness, continuous improvement and overall success
  • Adhere to the Company's procedures and policies
  • Ensure work in carried out in accordance with the Consumer Protection Code, Data Protection regulations and all other relevant legislation


  • APA qualified
  • Minimum of 1 years' claims experience/insurance experience
  • Commitment to continuous learning
  • Ability to use their own initiative and make good decision when under pressure in the best interests of both the customer and business
  • Excellent written and verbal communication skills
  • Good planning and organisation skills in order to meet timescales
  • Good numerical skills and literacy skills including Microsoft Office suite
  • A good knowledge and understanding of the insurance market, the basic insurance principles and regulations, is preferred


  • Service days
  • Time and attendance quarterly rewards
  • APA / CIP training
  • Free Motor Rescue and European Travel Insurance
  • Health insurance discount
  • 20% discount on all other travel insurance outside Europe
  • Sports & social club
  • City centre office location, handy for public transport
  • Bike to work scheme
  • Travel Pass
  • Opportunity to work with a global company based in over 35 countries

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