Claims Handler

Job Overview

Claims Handler-Galway city

Monday-Friday 9:00-17:00, Hybrid working( 2 days in the office, 3 days working from home)

Are you APA qualified? Have you any previous experience working in the insurance sector?

Our client is a market leader in providing claims handling services, assistance services and speciality risk products. They are looking for an enthusiastic, motivated, team driven individual to join their travel claims department as a claims handler.

They are open to all insurance backgrounds as long as you are APA qualified.


  • Assess claim circumstances as per the policy terms and conditions, and communicate the claim decision to the customer in writing
  • Handle customer calls and correspondence politely, meeting standards of customer service excellence in accordance with the KPI's set by the Team Leader
  • Ensure fair outcomes of valid claims
  • Provide advice on policy coverage
  • Identify potential complaints and refer them to complaints officer
  • Investigate potentially fraudulent claims
  • Identify and follow up on all recovery avenues
  • Interact with cross functional team as needed to ensure quality customer support
  • Liaise with external providers and clients to gather relevant information in order to complete claims assessment
  • Positively contribute to the team's effectiveness, continuous improvement and overall success
  • Adhere to the Company's procedures and policies
  • Ensure work in carried out in accordance with the Consumer Protection Code, Data Protection regulations and all other relevant legislation


  • APA qualified
  • Minimum of 1 years' claims experience/insurance experience
  • Commitment to continuous learning
  • Ability to use their own initiative and make good decision when under pressure in the best interests of both the customer and business
  • Excellent written and verbal communication skills
  • Good planning and organisation skills in order to meet timescales
  • Good numerical skills and literacy skills including Microsoft Office suite
  • A good knowledge and understanding of the insurance market, the basic insurance principles and regulations, is preferred


  • Service days
  • Time and attendance quarterly rewards
  • APA / CIP training
  • Free Motor Rescue and European Travel Insurance
  • Health insurance discount
  • 20% discount on all other travel insurance outside Europe
  • Sports & social club
  • City centre office location, handy for public transport
  • Bike to work scheme
  • Travel Pass
  • Opportunity to work with a global company based in over 35 countries

Apply Today

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