Claims Handler

Job Overview

Claims Handler- Galway City

35hrs per/week Monday-Friday 9am-5pm

Permanent contract with lots of opportunities to further educate yourself and progress.

Our client is a market leader in providing claims handling services, assistance services and speciality risk products. They are looking for an enthusiastic, motivated, team driven individual to join their travel claims department as a claims handler.

You will work in a very supportive team and be provided with first class training and development.

* Assess claim circumstances as per the policy terms and conditions, and communicate the claim decision to the customer in writing
* Handle customer calls and correspondence politely, meeting standards of customer service excellence in accordance with the KPI's set by the Team Leader
* Refer claims that fall outside of the individual authorization limit, in line with the Company's escalation procedure
* Ensure fair outcomes of valid claims
* Provide advice on policy coverage
* Identify potential complaints and refer them to complaints officer
* Investigate potentially fraudulent claims
* Identify and follow up on all recovery avenues
* Interact with cross functional team as needed to ensure quality customer support
* Liaise with external providers and clients to gather relevant information in order to complete claims assessment
* Positively contribute to the team's effectiveness, continuous improvement and overall success
* Adhere to the Company's procedures and policies
* Ensure work is carried out in accordance with the Consumer Protection Code, Data Protection regulations and all other relevant legislation

* Successful candidate must be willing to achieve or working towards APA qualification
* Minimum of 1 years' claims experience preferable
* Commitment to continuous learning
* Ability to use their own initiative and make good decision when under pressure in the best interests of both the customer and business
* Excellent written and verbal communication skills
* Good planning and organisation skills in order to meet timescales
* Good numerical skills and literacy skills including Microsoft Office suite

* Service days
* Time and attendance quarterly rewards
* APA / CIP training
* Free Motor Rescue and European Travel Insurance
* Health insurance discount
* 20% discount on all other travel insurance outside Europe
* Sports & social club
* Bike to work scheme
* Travel Pass

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