Call Centre/ Service Coordinator
FRS Recruitment are currently recruiting a Call Centre/ Service Coordinator for permanent position based in Dublin 22.
- Responsible for the smooth running of Service Desk, managing assigned group of engineers;
- Managing high-volume calls & emails;
- Logging calls and allocating them to relevant local engineers, while using geographical knowledge to advise engineers located nationwide;
- Updating online portals for customers;
- Data entry/copy typing records on to a system or spreadsheet;
- Daily phone and email communications with Area Controllers, Engineers, customers and internal departments daily.
- Excellent telephone manner & previous experience in a customer focused role, handling enquiries over the phone;
- Ability to work efficiently under pressure, processing work quickly and accurately, flexing between tasks and prioritising effectively;
- Computer literate, competency in Microsoft office Suite is essential;
- Good geographical knowledge is preferable;
- Available to start immediately.