Call Centre Representative
Call Centre Representatives
Location: Training based onsite in Mahon Cork followed by transition to full time remote working
Permanent full time
Our client is currently hiring multiple call centre operatives on a permanent full time basis. The quality, integrity, and commitment of their employees have been key factors in the company's growth. We are hiring the best people and helping them grow both professionally and personally, to ensure a bright future.
Let us tell you more about this great opportunity:
Reporting to the Team Leader, this role provides a fantastic opportunity to join our team on a full-time permanent basis.
How you will spend your day:
- Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms.
- Using your product knowledge to solve problems for customers
- Keeping yourself up to date with business and product information
- Effectively managing a database through accurate and efficient data entry
- Adhering strictly to data protection and confidentiality laws
- Ad hoc duties as required
Our ideal candidate:
- Previous Customer Service experience
- Must be flexible between our two Cork offices (Mahon & Model Farm Road)
- Excellent verbal and written communication skills
- A high level of accuracy and attention to detail
- Strong computer skills are essential
- Proven ability to deal with problems and solve them effectively
- Ability to work well either individually or as part of a team
- While this role may be a remote position during COVID-19, you must be resident in the Republic of Ireland.
Employee Benefits include::
- Wellbeing programme focused on our people's health and wellness
- Health Insurance Discount Programme
- Employee Assistance Programme
- Pension Scheme
- Employee Discounts
- Life Cover
- Internal Development Programmes
- Refer a Friend Scheme
- Cycle to Work Scheme
- Leap Card Tax Saver
- Maternity Pay & Paternity Pay
- We have parking on-site and are serviced by regular buses.