Call Centre Advisor - Entry Level

Job Overview

Call Centre Advisors - ENTRY LEVEL - Permanent full time

No Call centre experience required

Salary: €21,450

Full training provided either on-site in head office, Cork (3 weeks) or remote.

Fully remote / work from home available

Successful candidate will be ideally 1.5 hours maximum distance from Cork.

Our client is currently hiring multiple call centre operatives on a permanent full time basis.

Reporting to the Team Leader, this role provides a fantastic opportunity to join our team on a full-time permanent basis.

How you will spend your day:

  • Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms.
  • Using your product knowledge to solve problems for customers
  • Keeping yourself up to date with business and product information
  • Effectively managing a database through accurate and efficient data entry
  • Adhering strictly to data protection and confidentiality laws
  • Ad hoc duties as required

Our ideal candidate:

  • Must be flexible between our two Cork offices (Mahon & Model Farm Road)
  • Excellent verbal and written communication skills
  • A high level of accuracy and attention to detail
  • Strong computer skills are essential
  • Proven ability to deal with problems and solve them effectively
  • Ability to work well either individually or as part of a team
  • While this role may be a remote position during COVID-19, you must be resident in the Republic of Ireland, ideally 1.5 hours maximum distance from Cork.

Employee Benefits include::

  • Wellbeing programme focused on our people's health and wellness
  • Health Insurance Discount Programme
  • Employee Assistance Programme
  • Pension Scheme
  • Employee Discounts
  • Life Cover
  • Internal Development Programmes
  • Refer a Friend Scheme
  • Cycle to Work Scheme
  • Leap Card Tax Saver
  • Maternity Pay & Paternity Pay
  • We have parking on-site and are serviced by regular buses.

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