Call Centre Administrator

Job Overview

Call Centre Administrator

Permanent role

Salary: €30,000 -€35,000 DOE

Role is Monday - Friday with some morning weekend over on Saturdays and Sundays (during peak season)


The Role:

  • Telephone duties - Ensure that incoming telephone calls in a call centre environment are answered in a professional and timely manner.
  • Supporting technicians on the road
  • Check the accuracy of sales data recorded by technicians and communicate with them directly to resolve any issues.
  • Deal with customer queries and liaise with other departments in resolving queries.
  • Credit Control collection - Responsible for collecting o/s money for an assigned list of customers.
  • Liaise with credit control manager in resolving problem accounts and managing customer credit.
  • Liaise with accounts team regarding month end and perform month end cross checks on billing file.
  • Provide holiday and peak season cover for Sales administrator.
  • Assist in roll out of new device and APP software to technicians.
  • Ad hoc admin duties as required.


Job Requirements:

  • Minimum of 3 years administration experience in a busy office environment
  • Hands on experience with CRM Software and proficient in MS excel.
  • Possess a good understanding of IT & Technology.
  • Possess a general understanding of general accounting procedures/principles.
  • Excellent eye for detail / accuracy
  • Excellent organisational and multi-tasking skills
  • Team player with high level of dedication
  • Ability to work under strict deadlines
  • Proficient user of all Microsoft products

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