Audiological Assistant-Pt 20 hours

Job Overview

Main Duties/Responsibilities:

  • Customer Care - provide a high level of professional customer care to all clients
  • Telemarketing - manage all inbound and outbound telemarketing calls/leads
  • Diary Management and Reception aspects
  • Mailings - provide administration support and ensure all secretarial actions are accurate and timely
  • Administer all post in the Branch, i.e., incoming and outgoing and maintain an up-to-date record of both.
  • Administer Stock Control to ensure accurate stock levels are maintained and stores are kept tidy.
  • Maintain Branch filing system ensuring all files are kept up-to-date and filed properly.
  • Maintain in-house database and ensure it is kept up-to-date.
  • Maintain safe and clean clinic by complying with company's standard policy and procedures.

Work Experience & Skills Required:

  • A High Level of Proven Customer Service Experience.
  • Strong Communication Skills both written and oral.
  • Excellent Telephone Skills and Manner.
  • Previous Office/Secretarial Experience Essential.
  • Professional Standard of Computer Literacy in particular Microsoft Office Suite.

Personal Characteristics:

  • A team-player with an ability to work on own initiative and under pressure.
  • An excellent Time-keeper who is reliable and punctual.
  • Takes pride in their work and possesses excellent organisational skills.
  • Good Time Management skills and efficient.
  • A High level of Flexibility.

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