Audiological Assistant

Job Overview

He/She is responsible for all telemarketing activity within the Branch to ensure leads/enquiries are followed up.

Responsibilities:

  • Customer Care - provide a high level of professional customer care to all customers/suppliers/colleagues.
  • Telemarketing - manage all inbound and outbound telemarketing calls/leads and ensure weekly/quarterly and annual targets are met.
  • Diary Management - maintain online diary management system for Branch Dispensers
  • Reception - ensure all areas of the Branch are kept clean and inviting. Meet and greet patients on arrival and answer telephone and email enquiries in a courteous and professional manner.
  • Mailings - provide administration support and ensure all secretarial actions are accurate and timely.
  • Provide support to the Dispenser and Regional Manager or other Officer appointed by the Sales Director, with the preparation of part-accounts and bank lodgements.
  • Administer all post in the Branch, i.e., incoming and outgoing and maintain an up-to-date record of both.
  • Maintain Daily, Weekly and Monthly Reports and attend and actively participant in the Daily Huddle Meetings.
  • Administer Stock Control to ensure accurate stock levels are maintained and stores are kept tidy.
  • Maintain Branch filing system ensuring all files are kept up-to-date and filed properly.
  • Maintain in-house database and ensure it is kept up-to-date.
  • Maintain safe and clean clinic by complying with company's standard policy and procedures.
  • A High Level of Proven Customer Service Experience.
  • Strong Communication Skills both written and oral.
  • Excellent Telephone Skills and Manner.
  • Previous Office/Secretarial Experience Essential.
  • A team-player with an ability to work on own initiative and under pressure.
  • An excellent Time-keeper who is reliable and punctual.
  • Takes pride in their work and possesses excellent organisational skills.
  • Good Time Management skills and efficient.
  • A High level of Flexibility.

Key Contact

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