Associate Support Analyst

Job Overview

What you will be doing;

  • Customer Relationship Management
  • Ensure customer satisfaction
  • Deliver Critical Incident Management in line with the SLAs and deliverables
  • Submission and Management of requests received
  • Deliver escalated Incident Management in line with agreed support expectations
  • Manage all critical incidents (Priority 1) for All applications through to resolution
  • Clearly identify and document at case resolution, immediate fix, root cause if known or next steps for investigation and preventative actions to be taken
  • Identify operation Improvements

What you need;

  • At least 1 year relevant Level 1 or Level 2 Helpdesk Support experience
  • 3rd Level Degree and ITIL certifications
  • Excellent communication and interpersonal skills
  • Ability to multitask and manage priorities with little supervision
  • Ability to adapt and respond to changes in environment and priorities
  • Ability to identify and provide training for the team on a gap analysis basis
  • Consistent problem-solving ability with acute attention to detail

Apply Today

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