Assistant Coordinator - €25K - Liffey Valley

Job Overview

Objective of the Role

  • To respond to all incoming telephone calls in a polite and efficient manner to ensure the highest level of customer service in line with the company standards.

Hours
Shifts based on a 35 hour week

  • Monday to Friday 08.00 - 20.00
  • Saturday 09.00 - 19.00
  • Sunday 10.00 - 18.00

Main Duties

  • To answer incoming motor, property and medical assistance telephone calls.
  • To provide the caller with all relevant information and services.
  • To dispatch assistance work to the appropriate network contractors or recovery agents.
  • To make follow up telephone calls on all property assistance cases to establish customer satisfaction.
  • Make follow up telephone calls to the recovery agents to confirm fault and outcome before closing all motor assistance files.
  • To ensure that all client information is simultaneously entered onto the database.
  • To handle claims notifications and out of hour customer service calls for Corporate clients and their customers.
  • To perform such administrative tasks as appropriate to your files/calls.
  • To inform the Supervisor/Manager of any calls that may become problematic.
  • To carry out additional duties and ad hoc projects as requested by the Supervisor/Manager.


You will also be responsible for the following;

Health & Safety

  • To ensure that your work area is kept safe and tidy at all times.
  • To notify your supervisor/Manager of any Health & Safety issues which may cause harm to fellow employees.


Training

  • To advise your supervisor of any areas of work which you feel require you receive any additional training.
  • Be available for training on new schemes/policy changes and skills as required.

Quality Management System

  • To work as a member of a team within the quality system and follow all documented quality procedures and instructions.

Key Performance Areas

  • To work towards achieving 100% on all Key Performance Area targets set for the department.

Appraisals

  • To actively participate in and contribute towards the monthly team meetings and one-to-one assessment sessions and the annual appraisals.

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